Q: How can I get my username and password?
A: You can get a printout of your username and password in the Student Technical Services office room 4211. Please have your student ID number and a valid photo ID.
Q: Which computers are available for use on campus?
A: There are two computer labs available in the library. Students may also use computer classrooms if class is not in session. There are a number of terminals throughout the building where students can chat and surf the web.
Click here for computer availability
Q: Does the college have wireless internet access?
A: Yes. There are wireless access points located throughout the New Academic Center as well as in all the student lounge areas as well as the cafeteria.
Q: I cannot login into Terriermail/TerrierWeb/Web Advisor, what do I do?
A: Please make sure you are logging in with your username and password as specified on your credential printout. If you never received this printout please stop by the Student Technical Services room 4211.
Q: Does the school provide technical support for my personal computer?
A: Yes. We can provide limited support for your personal computer as long as it does not violate the warranty on the pc. Please allocate sufficient time as we may need several hours to look at it. You can also call the Helpdesk at 718-489-5444 to schedule time.
Q: Can I forward my school email to a personal email account?
A: Yes. While we do not recommend this practice it is an option available. Log into your Terriermail account and click on the Options link. From there you will need to select Mail forwarding options.
Q: Does my school email account work with Outlook?
A: No, Terriermail is not compatible with Outlook.
Q: Where can I save my files?
A: All Students are provided storage location on the college’s network this network drive can be accessed whenever students are logged onto a computer on campus as well as from home through Terriermail.